I was working at a house for a spring clean up, getting rid of leaves, weeds, and in this particular case - grass, from the mulch beds. The homeowner was having a very important function for the upcoming weekend. What the homeowner didn't realize is that she was paying for us to clean, also paying to guy mowing the lawn to create more work for us. She was furious after it was brought to her attention. The guy, "Bill" was made aware that it's just as easy to blow grass away from the mulch beds as anything else. This is a fine example of bad customer service, and job security (for the landscaper).
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