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Why The Other Line Is Likely To Move Faster

Bill reveals how "queueing theory" - developed by engineers to route phone calls - can be used to find the most efficient arrangement of cashiers and check out lines. He reports on the work of Agner Erlang, a Danish engineer who, at the opening of the 20th century, helped the Copenhagen Telephone Company provide the best level of service at the lowest price.

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Uploaded on Dec 22, 2010

Categories other

Tags of, shopping, waiting, university, lines, bill, theory, hammack, engineering, illinois, queues, queueing, queuing

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